Our core services

From concept through to database design, training your staff and even taking
customer calls, IML can manage the whole process.

We pride ourselves on tailoring our services to suit your exact requirements. These include:

Administration services

  • Programme call centre services
  • Full registration services – mail, fax and/or web options
  • Day-to-day programme management
  • Travel fulfilment
  • E-mail, mail or fax announcements
  • Programme launch campaigns
  • Full award services
  • Statement production
  • Customised communications

Group travel incentives

Travel incentives are a proven motivator of staff and clients alike. We specialise in programmes to suit any budget and requirement that are both exciting and memorable.

Whether it’s around the country or around the world, we can access a wide range of exciting travel products and will advise, guide and work with you every step of the way to ensure participants return home fully relaxed, rejuvenated and motivated for success.

Marketing collateral

From design through to production, we can manage the whole process for you. Our creative team produce exceptional work for which they are routinely commended. We also have an in-house production manager who has over 25 years' industry experience.

Promotions - campaign management

Many businesses shy away from running a campaign because of the pressure it puts on their organisation. By outsourcing to IML, you’ll have a dedicated team working on your campaign, allowing your staff to concentrate on their core areas of expertise.

With over 20 years' of experience we understand what can go wrong and pre-empt and manage issues as they arise. This avoids delays, frustrations or overall customer dissatisfaction.

We can even go on the road to help with product launches and undertake staff training, as well as report back on, and solve any post-launch glitches. We can be as involved as little or much as you require.

Internet technology - Database solutions

An effective incentive or loyalty programme is only as good as its database, which must be well designed and managed. With our own in-house IT development team, we can provide a range of innovative technologies to support your business.

Destination management in New Zealand

We specialise in design and implementation of events, activities, tours, transportation and incentive programme logistics within New Zealand including:

  • Transportation
  • Hotel accommodation
  • Restaurants
  • Activities and excursions
  • Conference venues
  • Themed events and gala dinners
  • Logistics

Because we work closely with you to develop programmes and operate as an extension of your business, your clients will enjoy a seamless, personalised service.